Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that normal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant.
Monitored routes in metro Atlanta 24/7
Miles of patrol of routes
Total assists performed
NOTE: HERO assists include the number of motorists assists performed and do not include lane clearance and other maintenance activities performed
100 active operators
30 routes in Metro Atlanta
Patrols 382 miles in Metro Atlanta
Total assists in FY 19:88,747
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A HERO Unit is dispatched to traffic-related incidents with a primary duty to clear roads so that normal traffic flow is restored. Secondarily, HERO assists stranded motorists by:
NOTE: There is no charge for the HERO service.
Funding for the HERO program has been provided by Congestion Mitigation/Air Quality (CMAQ) Fund under the guidance of the Atlanta Regional Commission's (ARC) Incident Management Taskforce. The Taskforce members include the Federal Highway Administration (FHWA), GDOT, traffic reporters, emergency and first-response agencies and the private sector.
If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say "THANKS", we'd love to hear from you!
Active HERO Positions
Centerline Miles of Coverage
Average Incident Clearance Time