Highway Emergency Response Operators (HERO)​

Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that n​ormal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant.​

 

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NEWS


      Program Info

      HERO Roadway

      30

      Monitored routes in metro Atlanta 24/7

      HERO vest

      100

      Active operators

      HERO Route

      382

      Miles of patrol of routes

      HERO Route

      88,747

      Total assists performed

       

      NOTE: HERO assists include the number of motorists assists performed and do not include lane clearance and other maintenance activities performed ​​​


      Program Info

      HERO

      Available 24/7. Call 5-1-1 for assistance.

      Active Operators

      100 active operators

      Routes

      Monitors 30 routes in Metro Atlanta

      Patrols

      Patrols 382 miles in Metro Atlanta

      Total Assists

      Total assists in FY 19:
      88,747







      Patrol Routes

      HERO Route Map

      View Printable Map




      A HERO Unit is dispatched to traffic-related incidents with a primary duty to clear roads so that normal traffic flow is restored. Secondarily, HERO assists stranded motorists by:

      • Changing flat tires
      • Jump-starting batteries
      • Providing fuel or coolant
      • Pushing vehicles to the shoulder
      • Transporting motorists to safe areas away from traffic
      • Administering first aid
      • Performing minor mechanical repairs

      NOTE: There is no charge for the HERO service.

      • Relieve congestion and maintain consistent traffic flow at incident locations
      • Reduce response time to traffic-related incidents
      • Patrol 310 miles of metro Atlanta freeways on 31 routes every day during peak hours
      • Respond to incidents on metro Atlanta freeways 24/7
      • Provide support to law enforcement, first-response and other emergency agencies
      • Assist in clearing stalled vehicles from travel lanes
      • Help stranded motorists with minor mechanical problems

      Funding for the HERO program has been provided by Congestion Mitigation/Air Quality (CMAQ) Fund under the guidance of the Atlanta Regional Commission's (ARC) Incident Management Taskforce. The Taskforce members include the Federal Highway Administration (FHWA), GDOT, traffic reporters, emergency and first-response agencies and the private sector.

       

       

      Feedback

      If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say "THANKS", we'd love to hear from you!

      Contact Us.




       ‭(Hidden)‬ HERO Unit Statistics


      92

      HERO Positions
      Active HERO Positions


      382

      HERO Centerline Miles of Coverage
      Centerline Miles of Coverage


      33 Minutes

      HERO Average Incident Clearance Time
      Average Incident Clearance Time