Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that normal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant.
Safety is Georgia DOT’s number 1 priority. The Highway Emergency Response
Operators (HERO) program is critical to enhancing safety in metro Atlanta for the
traveling public and emergency responders. HERO is also part of the Department’s
statewide safety patrol program—the first in the nation—with the Coordinated
Highway Assistance & Maintenance Program (CHAMP) that covers interstates
outside metro Atlanta. HEROs patrol 24 hours with the primary duty to clear
roads and restore normal traffic flow due to an incident. HEROs also help
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100 active operators
30 routes in Metro Atlanta
Patrols 382 miles in Metro Atlanta
Total assists in FY 19:88,747
Participate in the HERO School Visit Program by completing the request form.
Check out HERO employment opportunities.
A HERO Unit is dispatched to traffic-related incidents with a primary duty to clear roads so that normal traffic flow is restored. Secondarily, HERO assists stranded motorists by:
NOTE: There is no charge for the HERO service.
Funding for the HERO program has been provided by Congestion Mitigation/Air Quality (CMAQ) Fund under the guidance of the Atlanta Regional Commission's (ARC) Incident Management Taskforce. The Taskforce members include the Federal Highway Administration (FHWA), GDOT, traffic reporters, emergency and first-response agencies and the private sector.
Active HERO Positions
Centerline Miles of Coverage
Average Incident Clearance Time
If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say THANKS, we'd love to hear from you! Please