Average HERO Response Time​​



A roadway incident can delay traffic and present a hazard to travelers. Clearing a blocked lane one minute sooner, could save travelers 4 to 6 minutes of delay. This measure tracks the time it takes a Highway Emergency Response Operator (HERO) unit to reach an incident site from the time of notification.

Strategic Objective

Reduce the time that travelers are impeded by incidents. The target is to reduce incident response time to 10 minutes or less.

Road to Improvement

GDOT has entered into a strategic partnership with Waze (the traffic and navigation application) to share incident data from their crowd-sourced platform.  By integrating this information into 511, GDOT is looking to reduce the incident management timeline through improved incident detection.  Additionally, GDOT is continuing to invest in Intelligent Transportation Systems (ITS) infrastructure across the State.  By enhancing the footprint of the navigator system, GDOT’s Traffic Management Center (TMC) can improve communication and coordination with both Coordinated Highway Assistance and Maintenance Program (CHAMP) and Highway Emergency Response Operators to drive down response times.

Data source: GDOT

Disclaimer: The Georgia Department of Transportation makes no representation or warranties, implied or expressed, concerning the accuracy, completeness, reliability, or suitability for any particular purpose of this information and data contained on this website.