Georgia DOT strives to reduce highway congestion and Highway Emergency Response Operators (HEROs) are the key component of our incident management program.
Active HERO Positions
Centerline Miles of Coverage
Average Incident Clearance Time
HEROs are dispatched to traffic-related incidents with the primary duty to clear
roads so that normal traffic flow is restored. Secondarily, HEROs assist stranded
There is no charge for HERO service.
HEROs currently patrol the following metro Atlanta freeways:
Funding for the HERO program has been provided by Congestion Mitigation/Air Quality
(CMAQ) Fund under the guidance of the Atlanta Regional Commission's (ARC) Incident
Management Taskforce. The Taskforce members include the Federal Highway Administration
(FHWA), GDOT, traffic reporters, emergency and first-response agencies and the private
sector. State Farm is also providing sponsorship contributions to the HERO program.
If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say thanks, we'd love to hear from you! Please