Highway Emergency Response Operators (HERO)

Highway Emergency Response Operators (HEROs) are dispatched to traffic-related incidents in metro Atlanta with the primary duty to clear roads so that normal traffic flow is restored. HEROs also assist stranded motorists with flat tires, dead batteries or in need of fuel or coolant.

NEWS



HERO Brochure

HERO Program

Safety is Georgia DOT’s number 1 priority. The Highway Emergency Response Operators (HERO) program is critical to enhancing safety in metro Atlanta for the traveling public and emergency responders. HERO is also part of the Department’s statewide safety patrol program—the first in the nation—with the Coordinated Highway Assistance & Maintenance Program (CHAMP) that covers interstates outside metro Atlanta. HEROs patrol 24 hours with the primary duty to clear roads and restore normal traffic flow due to an incident. HEROs also help stranded motorists.

VIEW BROCHURE










      Program Info

      HERO Roadway

      30

      Monitored routes in metro Atlanta 24/7

      HERO vest

      100

      Active operators

      HERO Route

      382

      Miles of patrol of routes

      88,747 total assists performed

      HERO assists include the number of motorists assists performed and do not include lane clearance and other maintenance activities performed


      Patrol Routes

      HERO Route Map

      View Printable Map






      Program Info

      HERO

      Available 24/7. Call 5-1-1 for assistance.

      Active Operators

      100 active operators

      Routes

      Monitors 30 routes in Metro Atlanta

      Patrols

      Patrols 382 miles in Metro Atlanta

      Total Assists

      Total assists in FY 19:
      88,747





      HERO​​​​​​

      Request HERO School Visit

      Participate in the HERO School Visit Program by completing the request form.

      Submit Request​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


      HERO Job Search​​​​​​

      Search for HERO Jobs

      Check out HERO employment opportunities.

      View Jobs​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​



      Services

      FAQs

      Goals
      Funding

       ‭(Hidden)‬ HERO Unit Statistics


      92

      HERO Positions
      Active HERO Positions


      382

      HERO Centerline Miles of Coverage
      Centerline Miles of Coverage


      33 Minutes

      HERO Average Incident Clearance Time
      Average Incident Clearance Time



      Feedback

      If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say THANKS, we'd love to hear from you! Please contact Us.