Georgia DOT strives to reduce highway congestion and Highway Emergency Response Operators (HERO) are the key component of our incident management program.
A HERO Unit is dispatched to traffic-related incidents with a primary duty to clear
roads so that normal traffic flow is restored. Secondarily, HERO assists stranded
There is no charge for the HERO service.
Funding for the HERO program has been provided by Congestion Mitigation/Air Quality
(CMAQ) Fund under the guidance of the Atlanta Regional Commission's (ARC) Incident
Management Taskforce. The Taskforce members include the Federal Highway Administration
(FHWA), GDOT, traffic reporters, emergency and first-response agencies and the private
sector. State Farm is also providing sponsorship contributions to the HERO program.
Please complete the form below to share your experience about how our HERO Operators assisted you.
Active HERO Positions
Centerline Miles of Coverage
Average Incident Clearance Time
If you have comments about the HERO Program, or if you've been helped by a HERO and would like to say THANKS, we'd love to hear from you! Please