A roadway incident can delay traffic and present a hazard to travelers. Clearing a blocked lane one minute sooner, could save travelers 4 to 6 minutes of delay. This measure tracks the time it takes a Highway Emergency Response Operator (HERO) unit to reach an incident from the time of notification.
Reduce the time that travelers are impeded by incidents. The target is to reduce incident response time to 10 minutes or less.
Road to Improvement
GDOT is exploring options to add HEROs to corridors with the highest incident rates. In addition, the Automated Location and Dispatch System (ALADS) enables operators at the TMC to see the exact HERO truck locations on a map. This helps ensure that the closest HERO is dispatched to an incident; thereby further reducing response times. The average response time for FY 2016 was 11 minutes.